Hassle-Free Returns Policy: Shop with Confidence!

Return Policy


Explore our Returns Policy for peace of mind when shopping with us. We offer a hassle-free 30-day returns policy, allowing you to shop confidently. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund or exchange. Our goal is your satisfaction, and we strive to make the return process as smooth and convenient as possible. Please review our Returns Policy for detailed instructions on initiating a return, including eligibility criteria and any applicable terms and conditions. We're committed to ensuring your shopping experience with us exceeds your expectations, from purchase to post-sale support. Shop with confidence, knowing that if for any reason you need to return an item, we've got you covered.


Eligibility for Returns:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

How to Initiate a Return:

  1. Contact our customer support team at support@hellufresh.com to request a return authorization.
  2. Pack the item securely in its original packaging and include the return authorization number provided by our customer support team.
  3. Ship the item back to us using a trackable shipping service.
  4. Once we receive the returned item and verify its condition, we will process your refund or exchange within 1-3 business days.

Refund Process:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.
  • Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund as soon as possible.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at support@hellufresh.com . We're here to help!